Reference: MAK********

At Makro online I ordered a flip cover for a Samsung GalaxyS5.
Instead of the ordered item, the Samsung Galaxy S21 Ultra back cover was delivered to me.
I reported to Makro that I received the wrong product.
According to the instructions obtained from Makro, I was required to send pictures of the received item.
So I made two pics and emailed them to Makro.

On Feb. 22, 2022, Tshepang Mokoena informed me that all pictures should be in a PDF, because on their side they were unable to open them.
I changed the photos to PDF, and on the same day they were sent to Makro.
A few days later Wandile Sibeko informed me pics are visible, but the seller needs a clear picture in pdf .

I wrote that I have no intention of taking more photos, and I won't waste more of my time to retrieve my money, and I asked Makro not to bother me again.
8.03.2020 Mr Norman Dilley wrote to me about the arrangement for collection day, but I was away.

A few days later out of curiosity about the quality of the PDF photos which were sent, I opened my attachments.
To my surprise, not the photos, but all my computer files appeared on the screen: ABSA, CAPITEC, Standard Bank, Personal, Pictures etc., which I was able to open and to see the contents of my private files.
I forwarded these attachments to my other email address and the same: not PDF pics, but my computer files are visible.

It looks like my computer was hacked, most probably by encrypting PDF (Portable Document Format), but my knowledge of computers is very limited..

I asked Mr Dilley (15.03.2020) to tell me what he sees when he opens my PDF attachments.
So far I have not received the answer.
It looks like Makro employees have access to all my computer files.

But, unannounced there were two attempts by Makro to pick up the goods, but both times I was not at home.
I have already written off these money, or flip cover, so save your effort.

BTW. I now have a bigger problem related to protection of my personal information, including access to my bank accounts.