I had flexible date air tickets and due to circumstances out of my control, I had to change the date. I rebook the ticket again but Travelstart bill me again. It means I pay double the price. I try to communicate on the website but it seems like a default message that was sent to me. I got someone in South Africa to phone but Travelstart did not answer the phone. I tried to communicate on Whatsupp but it is only a robot that asks questions and the client has to respond with a 1 or a 2 that could not solve my problem. I needed to talk to a real person but that is not possible with this company and I probably have to take legal action to have my money refunded.