On the 3rd of December, I made a call at Chicken Licken Vaal Mall at approximately 12:32, the lady on the phone was very rude when taking my order and even refused to give me her name when I asked who I was talking to. I explained to her that she is very rude and her response was “ you’re the one who wants the food so place your order and do not bother me”. I plead with you to please find out who was operating the phone at that time and call her to order as she might be doing this to a lot of customers and this could be a result of bad business reputation. She must learn to leave her problems at home and learn proper customer service.