My Reviews

Review for:
Translux Head Office, Customer Care, Translux Bus Contact Details

1.0
Being charged for your luggage by the bus drivers
I am charged by the bus drivers for my 2 plate stove not even heavy so light over my sport bag ... the drivers told me I should pay R200 for my stove or else me and my young sister we should not enter the bus. What surprised me was when I told them I didn't know, I'm sorry and now I only have R100 for food on the way they said I should give them but not in front of people. They further threatened me that I should pay the remaining R100 when I get to knysna or else they will leave with it. The question that I was asking myself where am I gonna get the money when I get to knysna I even asked them and they said we don't know try people you know or else tell us to leave it here bcoz you gonna cost us our jobs we're just asking for R200 then everything is sorted. I went to the office to asked for that lady I brought tickets from for more explanation or just to keep it there until my boyfriend came to fetch it but the office was already closed. When we enter the bus they asked us " so it's you guys who bought the tickets here...you should've waited for us marn! Next time just wait for the bus and came and pay here!"

I took the bus today (24/1/2021) in Greyhund office in bellville to knysna it was departing at 19h45 (Translux) I am so hurt and so disappointed and my sister is dying of hunger already people are buying here in Worcester and I can't buy anything and I'm still stressing about the remaining amount I need to give them. They're 4 therefore I can't give them R100 as it seems.

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