I've been calling the Newcastle Mall shop seeking for assistance and the guy called Simphiwe kept on tell me he will get back to me in 15 to 20 minutes, every time i call after an hour he would tell me he has not forgotten about me. until i spoke to the lady called Zinhle Mkhwanazi who promised to help me and indeed she kept to her promise, she got back to me just before 6pm which i think was beyond her working hours, and she has assisted me to satisfactory. keep that lady she's professional.