Incredible Connection - Head Office

1.0 20 Reviews
Company name
Incredible Connection - Head Office
Connection house, 6 Mellis avenue, Box 2214, Rivonia, 2128., Bryanston, Gauteng, South Africa
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Phone Number
+27 11 463 9260
Mobile phone
+27 11 463 9261
Working hours
Thursday: 08:00 - 16:00  See All
Contact Person
Registration code 1963/002315/07



20 Reviews
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I find you're service useless i have been trying to buy a laptop for the past week i have been to different store but if the system is not down then there is other problems like we can only help you tomorrow etc how the hell do you operate or run a big company like that i know i would've fired people or at least try and give my people proper training
After sales service frightening
I wish I could rate 0 stars
I bought an Epson L5190 a few months ago.
Given me trouble from the start. Phoned the number on the till slip. They said I could bring it back for a refund.
Took it to Nicolway. They refused. Said the call centre gave the wrong info. Emailed the store manager. She did not reply for over a week. Will not provide any email address to escalate. Seems like management have a policy of keeping customers far away from their ivory towers.Perhaps she was not allowed to give out any addresses.
Printer was sent to Epson for repair. Tech called 2 weeks later to say it is ready but no ink. It had plenty colour in it and I returned everything including an un-opened black ink bottle. He said no longer there. I have bought from Incredible for years but they are about to lose a customer.
One of a huge number of unhappy clients.
Oh Dear. I thought I was unique in my frustration with getting a fully paid order delivered. The poor telephone customer care staff. What a difficult job to calm down frustrated customers for a company that does not understand customer service. Piss poor! I think they are going bankrupt and take our cash but then can’t buy stock. Despicable. Nobody replies to any enquiry. I have 3 reference numbers!
Terrible repair service - I had to get another printer to do my work
I purchased a Epson L565 printer from Incredible Connection at East Rand Mall. Couple of months a go I handed it in for repairs, the printer head was replaced. I noticed that the feeding part on the top (feeder tray) was missing (broken off) and took it back. Eventually got the printer back and then noticed that the feeder tray was not for this printer as I could not scan any documents with this. Took it back again and received my printer yesterday. Now I can't make copies or print anything as it is giving me a paper jam error. I am not getting any assistance from East Rand Mall. I also have various whatsup communication with the technician, but he is not responding and is referring me to the repairer. Passing the buck.
False advertisement - Canon camera
I ordered and paid for a camera a week ago. Found out today from customar care consultant they didn't price items correctly. They have some story about a list . . . I am upset. Going to call the newspapers!
Online order paid for last week. Told 2-5 working days, it’s now been 7. HO can’t track order, giving every excuse in the book, don’t call back, zero transparency. Want the item that I paid you for.
Urgently phone me! 0817772217
No delivery
I ordered 2 phones on the 10th of march and only received one can I please get a refund because I cant even track, I don't even know wether it is coming or not!

Incredible connection has the worst service ever
bought a computer online on 12 feb 2020 and todate order has not been created on the system
Upon enquiry I kept being told that the matter will be escalated. No indication of when the stock will be available from the supplier. I am being kept in suspense, no one is able to call the supplier and give me a straight answer. Escalation without any developments are not helping. I am highly disappointed, I should have read the comments before placing my order.

Day 14 is in two days and I doubt if this deadline if my order has notavan been created on the system.
Bad communication and Service
The company of empty promises, lies and staff that don't give a damn. I purchased a computer on 30/01/2020 on line. I received confirmation of my purchase on 30/01/2020 where it clearly states free delivery within 2 to 5 working days. On 5/02/2020 I phoned Incredible Connection to follow up on my delivery only to be informed it has not been dispatched or even marked on their system for dispatched. I then called again and spoke to the following people Sumaya, Nadin, Gontso and finally spoke to Shoba who claimed that she was a manager. Shoba promised to give me feedback needless to say on 6/02/2020 still no feedback. I even sent emails requesting feedback and still nothing. In the interim, I also placed orders with Loots and Takelot both orders have been received. This service is unacceptable no wonder so many companies are closing down and retrenching people. Incredible Connection has demonstrated a total lack of care when it comes to customers. I will definitely not be buying from them again. Unprofessional liers employed at Incredible Connections
Tech guy wasted my time and money
Computer showed it needs an update for Windows. Never had a problem before to take it to branch at Highveld Mall. Today the guy (not the that we find there normally) told us he need to bring proof of payment. I said other guy normally look number up. I said my son must go back to pta. He said he can also do it in pta. I asked if I bring the proof of payment will he be able to assist us today. He said if I bring proof, he will call and get number for upgrade. 30+ km further and time wasted, when we provide him with the proof, we get told he can only book it in. Maybe Sizwe needs to learn English and make sure he understands what he has be told. Then I get the famous word to cover up when you sh...t it up --- sorry. Sorry Sizwe, does not replace my time and petrol. Go sit somewhere else, you steal company money!!! You cant do your job!!!
Ordered TV online 29/11/19. Tried weeks to return. Still not refund 21/01/20
I ordered a TV online on 29/12/19. Tried weeks to return (call centre did not answer, no reply to email). Finally they collected 09/01/20 after numerous calls and weeks wasted on phone. As at 21/01/20, l still can't get refund as V&A Waterfront store where they sent TV to has 'not processed return number". Shocking service. Will never order form them again and am telling friends not to either. Brandon and Nicole at call centre are trying to help but they are getting nowhere. Order #300195989
Parcel not delivered. No answer from email or customer care line
Maybe someone out there will answer
me. I purchased an item online on the 29th November 2019 which I have still not received, order no 300198124. I’ve email website orders 5 times with no response. I’ve tried the call center number no one answers. I even went into somerset west mall store well that was a waste of time. Can anyone give me an answer or should I revert to social media?

Regards Nicky
We bought a TV online 3 weeks ago. Your website says delivery within 2 to 5 working days. It's now 10 days later and no delivery. Your customer care Centre is useless as nobody answers the phone. I tried the online chat and spoke to somebody named Brandon. He proved as useless as your customer care Centre by lodging a complaint and promising a "favorable response within 24 hours" which, as expected, didn't happen. HOW DO YOU ALL MANAGE TO BE SO INCREDIBLY USELESS????? I WANT MY TV!!!!! I doubt I'll receive any response to this complaint, further proving my point that you are all useless! However, if somebody over there happens to be less useless than the rest of you, I would like a manager to contact me!
Reply by Adrian
7 Jan, 2020
Hi Andrew Squire
I have also ordered an item from incredible connection and it did not come yet.Did you receive your order?
I went to Kempton Park Incredible store to apply for a cellphone contract,everything went well until I was phoned by a sale rep that she made a mistake with an application,the one she applied for didn't come with a voucher and she promised to fix it or apply for a new one for me otherwise I must bring back the voucher?I've been waiting for the verdict since,and one day I got a miss call from her and couldn't return her call,after some days Vodacom billed me again and as it is I'm still waiting for the answer.
While on that with the voucher I got I wanted to buy online with it and deposited the difference as was told it does work online,only to find out that when I phoned their customer service to follow my purchase was told that's not possible,for several days I phoned,phone hung up on my ear as the consultant couldn't understand what I was saying(meaning I'm illiterate)got hold of the supervisor who apologized and promised to sort this out as I now wanted my refund cause I fought a losing battle,it was on the 23rd September when I sent them my proof of payment and i'm still waiting till today to be refunded,took this matter to their Facebook page was contacted and once more banking details were requested on the 8th October 2019,STILL WAITING
Next time choose a different store
I purchased a laptop from Tygervalley mall Incredible connection on 30 April 2019. 2 Weeks later an update ran and my son, not knowing he had to restart, did a shutdown after it reached 100%, the hour being late and him being sleepy. As a result, it wouldn't restart the next morning. I called the store and the manager told me they did not cover software issues under the warranty. Imagine my dismay, having to spend more money after having saved for so long to be able to afford a laptop for my son who had just started university, as well as being a single parent. I think Incredible connection could have assisted me with my 2-week old Asus. I will never support this store again, my family, colleagues and friends were as appalled at the poor service I received.
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Questions & Answers

Ask a Question
18 Oct, 2018
Good day.
Please may I ask of assistance. I have a special needs boy in a special but he urgently needs a laptop. Is INCREDIBLE CONNECTION able to please donate a laptop which he can use at school and for homework purposes. Please your attention regarding this matter is of utmost importance for this little boy
30 Oct, 2017
Johan Calitz
10 Sep, 2015
When will the Epson L565 printer be available in stores and what price????
Kind Regards.
Johan Calitz.
View all 4 questions

Company Details

Location map
Connection house, 6 Mellis avenue, Box 2214, Rivonia, 2128., Bryanston, Gauteng, South Africa Get Directions
Incredible Connection is one of South Africa’s much-loved technology retail stores. If you’re looking for the widest range of leading national and international brands, Incredible Connection is the place to go.

Our X-factor
Yes, we have a comprehensive range of innovative products. Yes, our range extends from practical solutions for any home or business environment to specialist products that push the boundaries of technology. If you want tech, we’ve got it. What really sets us apart is our service offering. Our technical expertise together with top-notch service and after-sales support is what keeps our customers coming back; time after time, year after year.

We bring technology solutions to life
At Incredible Connection, we like to make tech easy. It’s why we have our very own Techxperts to provide expert advice as well as assistance with installations, upgrades and technical repairs. Whether you need help in-store or on-site (home or office), with Incredible Solutions you can consider any technology problem solved, in one of the best repair turn-around times in the country.

So much more than just the best hardware and consumables
If the future is about connectivity, Incredible Connection ensures you’re plugged in. From technical services to business rental packages; data contracts, upgrades, Incredible Cloud data storage and a data recovery service. Then we offer a comprehensive on-line shopping experience, a range of payment options, three rewards partners and a worthwhile trade-in programme.

Got a question
Chat online with a Techxpert to get instant answers to your queries. You can also chat to a consultant on 0860 011 7000. We’re here to make tech easy.

Incredible Connection is a brand of JD Consumer Electronics and Appliances trading under the registration number 1963/002315/07.
Working hours
Monday:08:00 - 16:00
Tuesday:08:00 - 16:00
Wednesday:08:00 - 16:00
Thursday:08:00 - 16:00
Friday:08:00 - 16:00
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Last update: July 2020 - View Status

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