Incredible Connection - Head Office

1.1 7 Reviews
Company name
Incredible Connection - Head Office
Address
Connection house, 6 Mellis avenue, Box 2214, Rivonia, 2128., Bryanston, South Africa
Phone
(011)463-9260
Mobile phone
Customer Services: 0860011700
Fax
(011)463-9261
Contact Person
SHARON KNOWLES
Registration code 1963/002315/07

Reviews

1.1

7 Reviews
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1.0
BAD BAD SERVICE
I went to Kempton Park Incredible store to apply for a cellphone contract,everything went well until I was phoned by a sale rep that she made a mistake with an application,the one she applied for didn't come with a voucher and she promised to fix it or apply for a new one for me otherwise I must bring back the voucher?I've been waiting for the verdict since,and one day I got a miss call from her and couldn't return her call,after some days Vodacom billed me again and as it is I'm still waiting for the answer.
While on that with the voucher I got I wanted to buy online with it and deposited the difference as was told it does work online,only to find out that when I phoned their customer service to follow my purchase was told that's not possible,for several days I phoned,phone hung up on my ear as the consultant couldn't understand what I was saying(meaning I'm illiterate)got hold of the supervisor who apologized and promised to sort this out as I now wanted my refund cause I fought a losing battle,it was on the 23rd September when I sent them my proof of payment and i'm still waiting till today to be refunded,took this matter to their Facebook page was contacted and once more banking details were requested on the 8th October 2019,STILL WAITING
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1.0
Next time choose a different store
I purchased a laptop from Tygervalley mall Incredible connection on 30 April 2019. 2 Weeks later an update ran and my son, not knowing he had to restart, did a shutdown after it reached 100%, the hour being late and him being sleepy. As a result, it wouldn't restart the next morning. I called the store and the manager told me they did not cover software issues under the warranty. Imagine my dismay, having to spend more money after having saved for so long to be able to afford a laptop for my son who had just started university, as well as being a single parent. I think Incredible connection could have assisted me with my 2-week old Asus. I will never support this store again, my family, colleagues and friends were as appalled at the poor service I received.
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1.0
Unsatisfactory and Unacceptable treatment.
We bought a new Canon MB2740 printer on 28 December 2017 from Incredible Connection at Whale Coast Mall in Hermanus - serial number: AELJ10059
On the till slip it states that the printer has a one year warranty.
The printer was returned on 17 July 2018 and replaced with a new Canon MB2740 printer - serial number: AELJ10380

The replacement printer (serial number: AELJ10380) has now also started giving us problems. First it the printing quality was affected, even though we use the proper ink cartridges prescribed for the printer and now the printer does not want to print at all.

We took the printer in to Incredible Connection at Whale Coast Mall in Hermanus on 03 April 2019 to have a look at the reason why the printer does not want to print and if they can maybe see if there was still a piece of paper stuck in the printer. The technician did everything we did at the office to try and fix the problem. We were told that he is not allowed to open the printer and that the printer needs to be send away to be fixed but on our cost because the printer was not under warranty anymore. This came as a shock because we have only been using the replacement printer since July 2018. We were then told that the replacement printer (serial number AELJ10059) falls under the warranty of the original printer (serial number AELJ10380) that was purchased on 28 December 2017. This fact was never communicated to us when we receipt the replacement printer in July 2018 and is it not that each product has its own warranty. According to Canon’s website they place a one year warranty on all their products.

According to our understanding each product has its own warranty. Meaning that the printer bought (serial number: AELJ10059) on 28 December 2017 was warranted until 28 December 2018 but this printer was then replaced on 17 July 2018 with a new printer (serial number: AELJ10380). So the replacement printer should in effect be warranted from 17 July 2018 up until 17 July 2019. This indicates that we are still in our one year warranty with the replacement printer and should in affect be assisted by repairing or replacing this printer at no cost.

We still have the till slip of the original purchase of the printer with serial number: AELJ10059 and a photo graph of the box that the replacement printer came in.

Our interaction with Incredible Connection at Whale Coast Mall in Hermanus in store regarding our problems with our Canon MB2740 printer - serial number: AELJ10380 was unsatisfactory and disrespectful, we feel that more could have been done in store to assist with our problem. Our questions was not answered sufficiently and the technician proceeded to help other customers while we still wanted more assistance and answers. We also noticed that the technician did not look up any records regarding our transaction from the original purchase to receiving the replacement printer even though he needed information regarding the replacement of the original printer.

Our interaction with the manager of Incredible Connection at Whale Coast Mall in Hermanus over the telephone regarding our problems with our Canon MB2740 printer - serial number: AELJ10380 was unsatisfactory and unacceptable, our questions was not answered in an appropriate manner.

Reply
1.0
MAERUA MALL / bad service
A PLAYSTATION 4 (N$ 5 599.99) WAS KEPT FOR ME, WANTS TO BUY THIS WITH A CANON CAMERA, YESTERDAY WHEN I GOT THERE PLAYSTATION WAS SOLD. NOT EVEN THE MANAGER HAS A SOLUTION FOR THE PROBLEM, PROMISED MY SON HE WILL IT BY FRIDAY, I HAVE ANOTHER ACCOUNT WITH YOU, ALSO HAD AN ACCOUNT PREVIOUSLY, PAID UP.

Saleslady was also not were helpful, Manager said he will call me today to find/order another one. No feedback as of yet.My husband wants to contact the media.
Reply by MEGAN MOLLER, 24 Jan, 2019
Had to re-apply for the account, on review now for 2 days, Manager, mr Sinvula promised me to speed the process up
but no response as yet, had to make 2 personal calls today, to ask if any news, nobody comes back to me, not even
a word. Playstation has arrived, can we speed the process up please
Reply by MEGAN MOLLER, 24 Jan, 2019
I CALLED THE NUMBER ON THE REVIEW, NO ANSWER SINCE LAST WEEK, SHARON MUST BE A ROBOT??
Reply
1.0
Record level super bad service
You delivered a broken computer and now I can't get anyone to help me with this. I only get robotic answers which does not solve the problem and you claim that none of your managers have telephone numbers or email addresses. I want to speak to a real person that are willing to help me. And this should not take a few days. It should be one phone call and then I'm transferred to someone that can solve the problem.
Reply
2.0
STOCK AVAILABLE BUT NOT ON SPEACIAL
Good day
I saw a Sinotec 32-inch (80cm) HD LED TV-STL 32W4 on special on your website, I then phoned the store to check the availability and they confirmed they have but not on a special price. How possible is that?
Reply
1.0
took my Samsung 3 series laptop in to get a hinge repaired but I was kept in the dark, only on Monday when I called to get feedback that I was given an exorbitant bill for things unrelated to my issue and I was told it's a handling damage by the warranty controller at the incredible deception branch in crest a and I asked her as to how was that established and she said "I don't know" so much for service and incompetence, beware clients incredible connection is just a bunch of crooks with money making scam and inferior products and also a stinking after sales service
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Questions & Answers

4
Questions
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Zarita
Good day.
Please may I ask of assistance. I have a special needs boy in a special but he urgently needs a laptop. Is INCREDIBLE CONNECTION able to please donate a laptop which he can use at school and for homework purposes. Please your attention regarding this matter is of utmost importance for this little boy
18 Oct, 2018
No answers yet...

Answer
YAHYA GODIL
HI
PLEASE ADVICE IN BRIEF YOUR POLICY REGARDING APPLYING OF A CELL PHONE CONTRACT IN STORE, WITH HOLDING A FOREGIN PASSPORT, ALSO NEED TO SEND AN COMPLAIN AGAINST ONE THE STORE MANAGER IN KZN NEED DETAIL WHERE TO SEND
30 Oct, 2017
No answers yet...

Answer
Johan Calitz
When will the Epson L565 printer be available in stores and app.at what price????
Kind Regards.
Johan Calitz.
10 Sep, 2015
No answers yet...

Answer
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Company Details

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Description
Incredible Connection is one of South Africa’s much-loved technology retail stores. If you’re looking for the widest range of leading national and international brands, Incredible Connection is the place to go.

Our X-factor
Yes, we have a comprehensive range of innovative products. Yes, our range extends from practical solutions for any home or business environment to specialist products that push the boundaries of technology. If you want tech, we’ve got it. What really sets us apart is our service offering. Our technical expertise together with top-notch service and after-sales support is what keeps our customers coming back; time after time, year after year.

We bring technology solutions to life
At Incredible Connection, we like to make tech easy. It’s why we have our very own Techxperts to provide expert advice as well as assistance with installations, upgrades and technical repairs. Whether you need help in-store or on-site (home or office), with Incredible Solutions you can consider any technology problem solved, in one of the best repair turn-around times in the country.

So much more than just the best hardware and consumables
If the future is about connectivity, Incredible Connection ensures you’re plugged in. From technical services to business rental packages; data contracts, upgrades, Incredible Cloud data storage and a data recovery service. Then we offer a comprehensive on-line shopping experience, a range of payment options, three rewards partners and a worthwhile trade-in programme.

Got a question
Chat online with a Techxpert to get instant answers to your queries. You can also chat to a consultant on 0860 011 7000. We’re here to make tech easy.

Incredible Connection is a brand of JD Consumer Electronics and Appliances trading under the registration number 1963/002315/07.
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Last update: October 2019 - View Status

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