Review Unprofessional conduct, agressive

The most unprofessional conduct i have experienced in a long time. Essentially kept making small negative comments to the learner who has been driving for some time and now finally willing to go for the test. The message that the learner did not know enough for only 5 lessons kept creeping through and we should book 10 rather.. asked to book the test for August and when a booking was done she was not available on the day for the test. When I the payer contacted the instructor to ask her how this happened she was incredibly aggressive, told me i am aggressive and shouting and slammed the phone down in my hear. Verbal abuse correct; i am appalled at how this individual talks to clients. She then contacted the learner to inform her how disappointed she was after which I told her not to do so as it is unprofessional. She then also contacted the learner's friend who recommended her and the learner in spite of me asking her to not contact us. I told this person to keep the money and we will find another company to assist. We managed to survive only 2 of the 5 lessons. What a tremendously bad experience and utter waste of money.

Avoid!