Review Shocking service.

We had people from the City call as at the gate on Friday to say they have to install a new meter. We are 3 houses on a big property getting water from one meter / source. We have not had water since Friday and it is Sunday 5pm. I have phoned and got a Reference number. Nobody came to fix..I have phoned again, holding on for 10 minutes, no answer, then send an sms, then phoned again and still no water !!!!!!!This is in Somerset West.