Review of Gloria Memorial Park Private Cemetery

We buried my grandmother at Gloria Memorial on 19 December 2015. We have arranged that a bigger tombstone be set up (so as to include her name on there) as follows:
1. With a base (as there is hardly any grass around the grave) and
2. The tombstone to include holes for flowers.
Simple enough right? WRONG.

It is now February 2016 and thus far, only the base has been set up (after much complaining that none of the above has been done).IN ADDITION to the above, one of the names on the tombstone is now spelt incorrectly, whereas previously it was correct. One step forward, two steps back! Their reason behind all of this is that they've just been very busy-- but not too busy to take our money it seems. What a mess!!!