Review of Shoe City - Head Office

To whom it may concern...
I woul like to formally lodge a complaint about your Sanlam Store, last week Monday 23 November 2015, my fiance bought 2 pairs of shoes...for our wedding which is in January at the Sanlam in Parow store with the intention of returning the one pairvafyer she had done her dress fitting which happen. When she tried doing so today she realised that she had miss places or lost her invoice but the one pair she wanted was still in the original packaging. She tried explaining this to a sales person, the manager of the store and an additional manager when she realised that she wasn't getting anything right she left rather upset about it...
Please let me know if there's anything that can be done about this scenario, as if would greatly appreciate it.

Regards,
Nathanael Felix
060 399 7519