Review of Golden Arrow Bus Services (Pty) Ltd:Complaints FreeCall

This is the second complaint in the second week of using your company’s transport the same driver. It was on the 31.08.15 at 06:50am B2 departing from town centre Mitchell’s plain to Tygervally centre via strand street Bellville in front of Sanlam head office building at 07:50am

That was the stop I had to get off, I indicated to the driver that this is my stop. Just to indicate to u that I'm 7 months pregnant and disabled. I got up from my seat to get out, the bus was slowing down and stopped for a slit second and as I was about to put my foot out of the bus, the bus started to move and I fell out of the bus and the driver new I was getting out I then fell into the street and lucky for me I landed on my side and not on my stomach and thank God not under the wheel of the bus. My foot was stucked between the extra step and first actual step of the bus.

I sustained a swollen ankle and bruised hip and was unable to walk. A fellow passenger was kind enough to pick me up from the street and to take me to my place of work whereas the driver just drove on. The driver's action could have had serious consequences for myself and my unborn child.

This is not the first time that I have had a bad experience with this particular driver. I have asked him previously. When he stops the bus at my stop if he could please pull the bus a little nearer to the pavement making it easier for me to disembark but he refused and was very impolite.
I hope that this email will receive your urgent attention I also don’t want him to lose his job but to at least be a people’s person and not have an attitude towards his fellow passenger’s, the injuries have also cost me quite a penny and did not plan for this.

Trust that you will take this matter up with driver and just to bring under your attention the company I work for are busy taking it further as security saw whole happening.