Review of TELEFLORIST

Paid R700 for flowers for my mothers birthday that were never delivered. When I sent a follow up mail the following day enquiring about this, I was mailed with a rude (in CAPS) mail from the MD. Not apologizing for the lack of delivery, but saying my card was declined. On a follow up mail explaining that in fact I had actually been charged, and if he could send me proof, I got another series of abusive mails from him.

What should have happened was a polite email saying obviously there has been a mixup, lets try resolve this asap so your mother can get some birthday flowers. I'm sure what service industry thinks abusing their paying clients is ok.

I cannot get my money back from the bank without this proof, that he wont send me. this whole process has left such a bitter taste in my mouth and worst of all my mother never received any flowers for her birthday. I now have to start a process with the South African CPA reporting this fraudulent company in the hope of getting my money back.