Review of Checkers:Checkline FreeCall

Good day,
I had been to the Checkers Hyper in Shallcross Ridge Durban yestersday and had a very unpleasant shopping exprience. We went looking for the braai coal and found that there were only 4 bags of 2kg which felt like all the coal were crushed. And there was a 5kg bag which was torn. We had spoken to a shelfpacker who had went and phoned for someone from the coal department, we waited in the ile for about 10mins walking up and down checking for assistance, and then asked another male shelfpacker whom said he would go to call someone and he never came back, after anothe 5 mins we decided we would continue our shopping, and we did so and then found an indian female supervior who told us she will send someone so we went back to the ile and waited 5 mins went by and no one came to our assistance. We decided to leave out the braai coal as we would to purchase it elsewhere. We go to the cashier and pay for our goods then at the till point the female supervisor whom said that the manager sent braai coal up, after making a call to confirm, after about 5 mins she then sent a packer to fetch a bag of braai coal for us, at this point we were so irritated that we did not care what brand or kind of coal it was, we just wanted to get it and get out as not even the manager came up to apologise for the inconveince. It is not the first time some thing like this had happened, last week my fiance went to purchase a tool appliance but staff was unable to get the price and code of the item and my fiance didn't end up purcahsing it. I do hope that this matter will be looked into. Thank you in advance.
Valensha