Review Bad service

Good day

I have joined ADT as a new customer in the town of Emahlaleni this is my second month I paid for gate release 2x for I have 2 gates first payment 1 April no debit order went of lady phones asked me for detail on the 6th April for they have nothing but Stoffvel the sales consultant took down all info and paperwork were done keeps on saying I will sort it out don't worry still I get a invoice for over 4000 rand were by all was paid and they got the proof of payment I have now requested for system to be removed and my money paid back for I want to seek service elsewhere were I as customer will be treated more professionally I need someone to get back to me