Review BAD SERVICE

Heidelberg Mall, Heidelberg, Gauteng
Name of Employee - Sannh (lady worked with Thembile)
Date of attendance - 24 Jan '23 - Time: Btw 15:45 - 16:00
Only 2 staff members worked that afternoon

Arrived at store at the above date and time. The employee with the name Sannh was standing around. I asked her for asssitance with regards to a return.
And she was rude and abrupt. She told me that because her colleague Thembile was busy assisting another customer I have to wait for assistance. After asking her to please help me with the return she replied with a racist comment " If a black person can stand in line and wait so can a white person" This was uncalled for. She had no manners and customer etiquette. I asked her for her name because I want to report her to the Manager of the store - she refused to give me her name - she had no name tag on. Her colleague Thembile had her name tag on. That afternoon only 2 of the staff members was present.

I called the Store Manager - Palesa - cell no: 068 233 1976 and left a msg for him to return my call. He still didn't.

This type of service from your employee Sannh is uncalled for and she is not fit to work in this service industry!

Hope you will attend to this matter.

Kind Regards