Review Unreliable and Unprofessional

My mother passed on in June 2021 as the policy holder & an additional member who was my father also passed a month after her

To my surprise B3 debit order was still active even after submission of the cancelation forms

Let alone B3 failure to take responsibility for paying the claim of my late mother to date, it's being 7 months now

After being send back & forth for 3 months,they finally made a payout for my late father

Whenever i call, there is no one answering & I have send emails to the lady who was following up on my case & she is also not responding to my emails

I urge our people to do funeral policy plans with service providers that will be there for you in times of need & distress