Review Poor Food Quality and Customer service at Chicken Licken Boyseens

I would like to lodge a complaint. I placed an order online on the 11th of December 2021using the Mr Delivery App order DFD******** for a Rock my soul 3. My order arrived on time and the driver was very friendly big ups to him. However my disappointment was the rock my soul I ate my fries they were fine however when I got to the meat as I ate 1 piece I realized it was not rock my soul as there is a difference between rock my soul and the normal chicken licken pieces and it is full of salt hard to even proceed with the meal. H'w. What makes me upset is called the store where I ordered so I can tell the manager about this and ask for the right order or my refund and of course for them to send a driver to fetch this one because honestly no one can eat such. Again to my disappointment I called twice and no one answered the phone, how appalling is this and what kind of customer service is this? I even lodged a complaint on their site till this day on the 14th of December 2021 no one has bothered even calling me or sending an email . I want my refund I am unimpressed with this kind of service as I am a regular customer and a valid explanation to this.