Review Horrible service

I had ordered 2 feed my cravings meals and a bottle of soul fire sauce from Durban Malvern Chicken Licken .I had only received my 2 meals with no bottle of sauce when I phoned the manager at Malvern Chicken licken she was of no use as she hadn't checked If the order was packaged correctly which is unacceptable because I had already paid for the soul fire sauce and all she said was that I should make a complaint. Having been a manager at a previous Restaurant I know this response is unacceptable and the customer should find satisfaction when speaking to manager. The meal was also horrible as the chips weren't fresh. Chicken licken in Malvern provides pathetic service and I'm a very dissatisfied customer and will not support this Chicken licken branch again !