Review Bad Service

My alarm triggered at about 2h18 this morning and it took ADT to approximately 10 minutes to come into my property, this is already a frustrating as ADT maintains that the response time is within 5 minutes.....what is more frustrating is that before the guard can check,the guard knocks on the door and when asked if he checked the property,the question asked by the guard "must I check all the property"....I cannot understand why we as a client has to go through all of this when we are paying for a service that is not rendered. Bad Service seems to be a "NORM" with ADT as this kind of service has been experienced on numerous occasions previously. Now that I have complained,let's wait and see if anyone at ADT has the decency to phone or visit me regarding their incompetence and bad service.
Dissatisfied Customer