Review Extremely poor customer service

To whom it may concern.
I received a dress as a gift but the size was too small and I took it to the Exact branch at N1 City in July 2021.They did not have any stock and IBT'd it from another store .I did not receive any call from the stores that they have received the dress.I called to find out about it and was told about it.When I got there they did not know what I was talking about or where the dress is.I waited for some time only to be told that the dress is teared that they received from the other store. They looked where they could find another dress and IBT'd it from the store.When I was there they made soo long so I went to another store in the mall but forgot to pick the dress and IBT slip up from the store.I received a call from store that the dress is there.I went to the store and the same this where they don't know where the dress is ,they don't know where the dress is that i left.I waited and waited and then left.Second in charged phoned me to say they have found the dress and the one I left in the store and I can come and collect it.I clearly told her that please don't let get to the stores and the same thing happen where nobody knows about the dress.I went yesterday and the same again as the manager and second in charge were off.Waited and waited only to be told that they sold the dress.
The lady said I must wait until she will be back and that he's going to find out something.Waited and she did not come so left.She called me to say that I can come back and she can offer me a gift card for the amount of the dress. I did not go back. .