Review Poor Service

On 30th July I sent my MX454 Printer to Partserve Cape Town for repair as the paperfeed was jamming. On 2nd August I received a sms with cost for repair which I had to confirm by e-mail or voice call. I called and gave the go ahead. On 4th Aug i phoned to confirm progress, at thjis stage I was informed it was not a repair but a replacement unit as printer was now obsolete. I followed up on th efollowing days and got the same story of we will check the tracking and call you back sir. Called 4th, 6th, 10th, 11th & 12th Aug. Answer is always we are waiting for Canon to send us the unit, we will check and call you back, Needless to say no calls.
I still have no idea when I will receive my printer.
Service like this makes one to consider if you should ever buy a Canon Printer again.