Review Complaint with regards to service at N1 city branch

We enquired about purchasing a printer and asked to pay with Highfi Corp card. It was said that we could not. After consulting with Canon rep and was told we could...our details could not be found. A call was logged with IT and after 2 days no resolve. I have lost 2 days of business due to this very poor service. I would like to be contacted as this is unacceptable. Customer service is important and I cannot deliver a service to my clients.