My key-handover and inspection was appalling - when I pointed out that things were broken I got told "you'll have to complain about it, mam" - no help sorting out the situation whatsoever.
There was never, not even once, any mention of a pro rata that I would need to pay. THREE MONTHS after I moved in I suddenly got an invoice for pro rata.
I never received the signed contract from Rawson (with al 3 parties' signatures)
The LANDLORD hasn't even received the signed contract.
Apparently when he asked for the signed contract, he was told "we don't have it" (SERIOUSLY??????)
You do not respond to emails (I got this from Shana, An-Marie, as well as Sharon - seems to not be limited to one person)
My emails and questions were ignored and left unanswered.
It took Rawson 6 WEEKS to send out a maintenance team - and only after there were lawyers involved.
The landlord has not received one single statement in the time that I paid my rent.
Rawson is supposed to act as the middle man between the landlord and the tenant. there were NUMEROUS times where I had to act as the middle man between Rawson and the ;andlord, because the landlord could never get through to Rawson, you don't call him back, and don't respond to emails.
It has been 2 months since I moved out of the premises and I have CONTINUOUSLY asked Rawson about the pro rata that needs to be paid back to me. "We'll provide feedback" is the only response I get. To date - no feedback, no payment.
This begs the question - Rawson claims 6.5% of the rental fee - but for what? What exactly do you do? How exactly did you assist me or the landlord during the time that I was renting with you? This is daylight robbery - expecting tenants and landlords to pay for a service that is very far from actually being any kind of service at all.
Never again will I use Rawson
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