Review pathetic service

I got approved for revolving credit about two weeks ago. on collection of my card the verification was denied (why i do not know) this was last week Saturday, i was told that they will have IT sort it out. a week later of frustrating calls and false promises with no call backs i still do not have a card. not even management could assist. do i now have to re apply and mess up my ITC for this. honestly really pathetic service.