Review Staff have NO EMPATHY at all

I (and the rest of the people in the line behind me) was standing in the queue for more than two hours with a hurting back was chased away by a very rude person that yelled at all of us. The reason I was chased away, was because we did not have tickets issued to us.
I think the way in which the older persons and the young ladies with their babies were treated was absolutely horrible.