Review Scammed, undermined and extremely poor service

My daughter had to buy an Hp laptop to the value of R8000.00 on 19 Jan 2020 from Rosebank mall branch. She gets home the box has been tempered with, the charger is not in the box she had to go back and get the charger. The next thing the laptop has been used and requires administrator to login. She had school work and because of that she couldnt work. I was very upset and i told her to take it back for a refund. The manager by the name of Glad told her that they dont have cash to refund her and they can not refund back to her card either. I mean the level of disrespect in this store is at a peak. He told her to come back on friday "maybe" they will have money and if she is unlucky she will have to wait untill month end. I have so many regrets i do not understand what kind of a manager looks down on the store customers and undermine them like that. It is very very disgusting, i am never ever going to look once at this store. This was time and money consuming my daughter had to contact the head office which promised that it will be escalated further and she should get a feedback within 24hrs.