Review Bad service with a bad atttitude

Bought a phone cash end of August 2020. In November the phone stopped working was not reading simcarrds on both slots. Took the phone back to the shop but was taken from pillar to post and the manager even said that I'm no exception to other customers they have customers who spend a lot of money like Rr100 000 in their shop. Called the call centre logged a complaint even today I still don't have a phone and know one called me to make a follow up as per the promise when ii was lodging a complaint. I will never buy at incredible connection again and the shop manager refuse even to take my calls for follow up. So disappointed