Review Worst electronic store ever: it has not returned my iphone 11 pro from repairing for 2 months now

WOW, IM SO ANGRY AT THIS ELECTRONIC STORE; WORST SERVICE EVER! i now understand why incredible connection got almost 2400 Bad reviews on the hellopeter website... i booked my iPhone 11 Pro 64gig at your store since the 17th of November because the phone couldn’t pick up the network telkom anymore , I booked it there because i thought with my proof of purchase ( from your shop ) I would be able to at least get the phone fixed but The technician* said that it can’t be fixed because it’s the telkom network provider issue ... I told the technician since the 14th of December , can the phone be shipped to the store for me to collect my phone because it has been more than a month ( over 21 days ) ... the technician from this store has Been telling me that he is contacting the istore in Jobourg but they not giving a proper answer on when the phone is gonna be at the store ! I mean what type of service is that ? I’m supposed to travel but my phone has been there for almost 60 days instead of 21 days and the store doesn’t even give me a proper answer ? The technician keeps on telling me he will call me back and he never does, i talked to 3 managers who keep on telling that my damn phone is already by the courier, managers giving different types of stories, i was supposed to go back home to stay there but now im stuck here because of this damn issue... This store is one of the biggest electronic stores, yet they cant even sort out issues... up to now i have not got my damn iphone 11 pro666