Review How long will machine go to service

Poor poor service my machine was on since January 2020 , it was difficult to find them since November 2019 , the agent who sold the machine to said he's no longer working for them , the lady who took the machine from me to service , doesn't answer my calls messages or whatsap , I call her with another , she answered something that I can't what she said , their service is very poor , they don't about their customers but every month they deduct from my bank while I'm waiting for my machine to be back they don't care as long as they receive the money