Review Laptop that keeps breaking and no one seems to care

I bought an Asus laptop for my homeschooling daughter in February 2020. In a period of less than 6 months the Ausus laptop started freezing in the middle of my child's classes and exams. As a result she has lost 1 third of her school work. She keeps asking for special exams and even could not write her 3rd term exams. Every time the laptop breaks, I have to take it to Incredible Connection at the Glen Mall. I am received by an unwelcoming David, the laptop doesn't come back before 3 weeks. They will not borrow my daughter so that she doesn't miss her classes. This time around the I returned the laptop because I have had it with it, but David and the manager there told me that the laptop has to go for reviewal by the supplier for 3 weeks. This happens during my daughter's exams and no one seems to be bothered at The Glen Incredible Connection. I have sent numerous emails with no joy to David, Juda, Ngcobo, Lindo, Toufief. All Im getting from these people is further excuses. I don't know what to do anymore. Tomorrow is the last day of exams for my grade 11 daughter, she still doesn't have a laptptop which is a necessity as she uses it for all her school related matters. But no one cares at The Glen Incredibble Connetion.