Review How does Incredible Connection stay in business?

Not so Incredible at all.
We bought a Lenovo laptop online during lockdown. It arrived and kept blue screening. On logging this issue, customer service told me to take it to a store. So much for eCommerce!
The technician at the store was most helpful, and sent the machine away for assessment. A week - ten days later, we got a brand new replacement laptop from the store.
This machine started blue screening once a day after a week, increasing to blue screening every few hours.
I asked for a refund as there is obviously an issue with this batch of Lenovo. Took it back to the store and they sent it away for assessment.
Two weeks later, no news. I have to call the store to ask for updates.
Bottom line: Shocking service, bad eCommerce model. Learn from Takealot. They get how to do eCommerce.