Review Bad service

Me and me wife were having a 2 course meal (starter and mains). We arrived 14h50 and was seated by a waiter. He took our order. Another couple was seated by the same waiter way after we placed our order. Our starters only arrived at 15h35 whilst the couple seated after us already received mains. 16h00 pm we were served with mains. I went to one of the managers (male) and inform him of my dissatisfaction. He did not even return to me with an apology or any word of comfort. This situation is unacceptable and I am going to make it known to many people using the Vincent outlet. It will be appreciated if this issue can be addressed as a matter of urgency otherwise you will loose business. Bad service indeed. Anthony Sampson ********