Review THE WORST

Placed order at 18:18 ORDER NO DFD******** money deducted 18:18 delivery time 19:11 then changed to 19:21, called after an hour and was told there was a delay at the Kenilworth branch and food would be late! Waited until 21:00 when I called for your staff to tell me the order has been canceled. From the time the money was deducted there has been NO communication from mr delivery, I would at least expect someone to have the decency to inform me whether it be via your app or sms or email informing me the items are no longer available, instead you make me wait 3hours and when I call in a third time your consultants have the audacity to tell me I'm lying and insist on speaking over me. I must say I am disgusted in the way your staff speaks to costomers as if she paid for my order. The second consultant I spoke to said that I can expect my refund to be done in 24 hours the ref for the call is 152 680 54 I expect it to be in my account by tomorrow evening. I also expect a manager to call me back acknowledging this email.