Review Account Clearance

Good day
I do not know who to contact anymore. I have an account that has not been cleared on my name. I have been dealing with this query for over 2 years it keeps showing as outstanding. I have a settlement letter from supplier, they also sent an email to you stating that this account is paid yet no one is clearing it. It shows that I have an outstanding amount which is in arrears now. This is very disturbing. I wish I go walk into your offices and resolve it one time but I do not know where to go. Please advise asap.