Review Postnet Helderkruin Westways pathetic service

Upon enquiring about a parcel that was sent to the wrong place and still not delivered I was informed by a very rude man named Nico who did not want to disclose his occupation at Postnet. He was rude unhelpful and arrogant and even told me that he will send my next parcel to the UK WRONGLY just to be spiteful. When I told this man not to have an attitude with me he told me he will not help me or give me any further information. I want an apology from this staff member of Postnet and I will inform further about my bad experience as this is not the 1st time I had an issue with this branch. They send parcels to wrong places. They are unfriendly and unhelpful.