Question for Cash Crusaders - Head Office

Hi..I called cash crusaders westgate mall Mitchell's plain about 1 hour 30 minutes before closing time however I was unable to get through. My item was due today I was unable to go into the store as I was at hospital and no one available to go into the store on my behalf. I just want to know what is going to happen to my item that is due today as I could not extend nor collect it?