Reviews of PG Glass Fitment Centre - Centurion

Terrible service, I arrived to replace a smash and grab window as per the appointment which was confirmed with an sms. I work in JHB and after putting in a days leave and organizing transport I arrived at the scheduled time just to be told that they don't have the replacement window. Then today I received an sms stating that I need to bring the car in at 1pm. No prior warning no phone call and obviously I cant make the appointment. I have made 5 calls to the branch with nobody answering, I even phoned the national call centre and explained my situation and asked if they could transfer me which they did, however NO answer!

Does this mean I need to drive from JHB to Centurion branch to make another appointment?
Shocking!
I gave them one star because the system forces you to select a star.

Gerhard 082 903 0667

My wife arranged to take the car in after I told her that I was unable to do so. She then arranged to leave work at 12h00 in JHB to make the 1pm appointment.

At 11h50 PG Glass phoned her and said that they DO NOT have the replacement window!! This is becoming a circus and the window still is not replaced.

Just a short note to share our experience with PG Glass Centurion. My wife and I had both our vehicles fitted with "Smash and Grab". The initial fitment was not that good as bubbles were visible on the windows and they agreed to redo some of the windows. It was redone and they also apologized for the inconvenience. We accepted the apology but what made it easier was their attitude towards the matter. We want to compliment Mr Kyle Ludick , the Service Consultant, who handled the situation extremely well and made us feel at ease. He accepted it as their responsibility to insure that the quality of the work must be of a high standard and that it has to be to the satisfaction of the customer. Well done, I will definitely refer friends and family to PG Glass Centurion.

Terrible service! No one answer the phone, after numerous requests for a call back (via chat service) still no contact!