FOSCHINI - HEAD OFFICE - Parow

28 of February 2020, I was on a shopping spree Parow Center, Donna Clair. I was approached by a sales person at Donna Clair *Tfg*Group* please consider open an account. (I do not own debt or accounts.) I was told how under pressure the staff is, I do not have to use account, just maintain opening account. Can only add to my good creditability. It us expected from each employee to open at least three new accounts daily. They are phoned every afternoon to check if goal target for day is achieved.

I was under the impression TFG structure holds total transparency at clients. Instead no system to support client courtesy. Since 28 Feb 2020, I even followed up physically to branch. Repeated sms service to submit the necessary. Repeatedly done so. Excuses to cover up error at their end. No client service.

I find it appalling to take such time from a person to support their Industry with no structure of respect at a client. Way to much of this going on in S.A. sadly to many just accept .

20 March 2020 still Nothing other than a repeat of sms service asking the same of which was repeatedly submitted.

I even proposed', removing me from their data base totally if they can not get it on offering service .

If this us all you get with TFG GROUP, I can understand the reviews I read here from other clients with endless account problems and non existing new accounts

I applied for a new account on 16July2019.The consultants I spoke to all confirmed that they have received all documentation and they will escalate the matter.Today(05/05/2019) after the 10th follow up call they keep on telling me the same thing that the team leader will follow up and that i will receive an sms.Still today no sms....The only sms i received was that the application will expire..

Good Day

I have not received my account statement for a few months now. will you kindly utilise my email to send statements from now on. My payments are done between the 15th and the 20th

I want to apply for a customer services consultant or debt collector.Which e mail address can i sent my application to.Regards

Could you please assist me here I was owing you, but I manage to pay a full amount in 2017 ,but the system still says I am owing you. please help me on this