I received a call from a marketing employee of Vodacom late in August 2022. I was offered more DATA for slightly less money. He also offered me free new routers and also n free cell phone compliments of Vodacom. Because it was late August We agreed to do the upgrades with effect 01 October 2022. Vodacom sent me all that was promised the first week in September 2022 I kept the delivered items and opened them on 01 October 2022. The two Data sim contracts was to have deem increased from 10 to 20Gb. After unsuccessful attempts to activate the new Routers and supplied sims I decided to vist the local Vodacom office and seek advice,or then help. We received very good advice from the staff in the Vodacom office but also information redgarding account 1 . I did not have 20GB data per sim as offered and the free cell phone was in fact debited to my account at +- R350.00 per month. All that had been done was that my monthly bill had been upgraded and was in fact now costing me more , irrespective of weather I could afford it or not. I was angered at this level of service I had received.
I made contact with the cancellation department who transferred me to three different staff members . They insisted that I only have 14 days to cancel any deal and could not understand that the new arrangement was as from 01 October 2022 and the date I contacted them was 05 October 2022. After an hour and ten minutes of argument with them the last lady assured me that she would arrange for the collection of the items sent and revers the order as requested by me. To date I have sent Vodacom Cancellation Department six emails requesting response but all in vane. I have received confirmation that they received my emails but that is all. This is not the type of service or treatment I would expect from Vodacom. I have been a customer of Vodacom since 1998 . I informed them today that I would escalate my complaint to higher management until I get the service I am paying for.