A person phoned me from vodacom and explained that I have a network problem. He told me that they cannot assist because there is buildings blocking my signal. I asked that they provide me with a divice at my house and he said they will not do it because they are going to put up a new tower near my house soon. He told me that he will let someone contact me from the cancelation department and discuss my options. Today my contract was canceled and I have been sitting in a vodacom shop with a kind assistant but then we spoke to kashly in the cancelation department who confirmed that I never told anyone to cancel my contract. She said the only option that I have is to take out a new contract with vodacom or another service provider she dropped the call on us and we were then informed that we have to call customer care who is the only people who can help us. Nosi was then the person who we talked to and when I informed her that I will report them to the ombudsman and said they will only be able to reactivate the contract in 72 hours. I asked to speak to her manager and she then said she was in a meeting. I have never in my life experienced such bad service except from the Immanuel who is assisting me in the store.

Vodacom is now refusing to reactivate my contract and we have to speak to a different person every time.

I think this is a great injustice to the consumer! What TIPE of business is this???