Review bad attitude and bad service

I own a store at the Nicolway center and there is one lady who gives me the creeps she just stands there ,doesn't help out , or even greet , just the other day I saw her take a small Lovisa bag to that candle shop , I don't even know if it was paid for, when you want help on retail you literally have to beg her to come to the front if the two more mature ladies are busy assisting other clients she just stands there and make us as clients feel awkward to go shopping in there . please address this because my clients love your jewelry but I no longer advise them to go to your store when the young lady is there . I think she said her name is Vanessa when I asked her the last time.