Review of NETFLORIST

Herewith the sorry story of my attempt to place an order:

I wanted to order 4 items – my sister in law was due to have her baby on the 23rd of February, my sister had her birthday on the 24th, and for my brother and sister – their mom passed away on the 26th 2 years ago so I wanted some flowers in rememberance. Delivery date for all items on one day, latest on the 24th.
The website insisted on charging 4 x delivery costs which I did not agree with. There is no option to change this so I had to send an email, see first attachment with registration of my question, and response from Netflorist

My order had nothing to do with jewellery etc, it was a simple order of 4 items. Plus, regardless of what I am ordering, if 4 items are going to the same address at the same tie then (in my opinion) there should be one delivery charge

Njabulo emailed me with a code that I could use to complete the order. Unfortunately this code would not work, see attached email number 3, so I emailed back again that there was a problem.

Njabulo set the order up for me and a link was sent for the payment. Nowhere in the link or pages of Netflorist was the possibility to use a creditcard, it had to go via bank account. For the bank account I didn’t have enough details to complete the payment immediately, nowhere on the site can these details be found, so again I had to email for details, see attachment number 5 and 6.

By this time I had phoned 3 times, one time I was on hold for 12 minutes, at €1,91 per minute !
I had tried to get in touch with Njabulo to walk through creditcard payment so that the order would still make one of the 3 deadlines, but the lady on the phone said he was busy and he would email me. I explained I was phoning from Holland to sort the creditcard but it was not possible to help me

This was afternoon of the 23rd, so I dropped the baby present order, I organised via my sister for a quick solution as the baby had been born in the early morning
I emailed a print screen of the payment to confirm, and asked for a confirmation that it would be delivered on the 24th
I received an email asking which bank details I had used which actually irritated me as I had been busy with the order for almost 4 days at that point, I was in the process of having my dog put to sleep and then found out it was still a problem, plus the fact that I had to provide all the info instead of just looking in the system or asking a colleague about the order gave me a rather unprofessional impression

The 25th I asked about the order, the 26th I get a response, still no movement

I phoned Shoulin and discussed it and said I would get back to him with regards to the order. Tried to phone again and after 7 minutes hung up the phone (wishing the voicemail person everything bad, do you have any idea how irritating it is after listening to him go on and on like that) and emailed that the order could go through, and what would be the delivery date, no response
The 27th I cancelled the order, I was fed up, disappointed, angry, and I had found a florist (local) that helped me with my order, paid by CC, free delivery from ZAR600,00 and were more than happy to help me get my order sorted.

And now, to top it all off, AFTER I told you I would get back to you today and you confirmed this was ok, I get an email that the ticket has been closed because you have not heard from me? Monday is still a number of hours away from being over?

So, to recap, 5 phonecalls – 2 of which I was on wait – which at € 1.91 minute will make for a steep account for sweet nothing, transfer costs for sending money, and nothing to show for this all but a huge disappointment

You mentioned a creditcard option for payment but this was nowhere to be found. I also asked for it but was not given an answer

Regards

Kim Dijkman