Review Poor service

I ordered some products and after a few days no response from Titan Jet due to admin office did not escalated my order after i made immediate payment. my order for my clients was delayed and i had to apologize to them.
This week i ordered more products and made sure their was stock available. later the same day i received a email that says. We are sorry their is no stock. the online shop shows stock available but after i have ordered their is no stock. Payed in full now i must use another supplier due to somebody not doing their job. i would like to speak with the owner but they are not allowed to give detail. So i think the owner can contact me so that we can solve this problem.