Review two months query

I have had a query with Betway trying to withdraw my funds, its been a month now they keep on asking for different documents their Call Centre and they all promise up to 48 hrs. its been a month now I've been waiting for 48 hrs. they have blocked my call now. the funny part is that when I was depositing my money on the app I never had a problem.I've never seen such incompetence in my life