Review I have an issue with my airtime always getting dedacted

I have an issue of my airtime always disappearing whenever i make a recharge.

I've tried calling your contact center since 11am and still haven't gotten assistance.

The team leader cc’d on the email was suppose to get back to me long ago and take me through all the process and transactions etc

*Firstly he's extremely rude and slow
* his consultants kept putting me on hold and cutting my call the whole time and that resulted to me having to call the call center line and holding for minutes, it's ridiculous.

Your service is very disgusting
And the rudeness and disrespect to your customers is extremely shocking.

I've been explaining myself over and over again and I'm tired .

I've sent emails with no luck of getting assistance.