Review 0 mark review my experience with insurance has been disappointing and dreadful

Hi, I'm disappointed by the services of vodacom. I currently have an issue with my insurance for over weeks now with my insurances which I've been paying consecutively for my contacts.. 1stly under upon taking out the contacts with my insurance in the devices never was I informed or In the policy wordings should the simcard be taken out the phone it will impact me upon claims stage that the insured device will not be picked up anymore, furthermore never did I get any notification from vodacom insurance to advice on the changes made on the device whereby the number is been picked up on another phone.. And mind you me with one of my claims last year in one of the insured devices the original sim that came with the devices was not been used in the phone and that did not effect the claim however now I'm being told that my claims will not be valid as the sims have been used in the right decives and other phones are. Been picked up on the insurances.. I'm so disappointed and exhausted as I'm not sitting without a proper devices and not getting any assistance in updating the profiles and been given the run around.. I have no words for vodacom if I could move my contacts over to another service provider I would in a heart beat.. I am now forced to get my lawyers involved as I'm getting nowhere with this on my own.. Even worse countless times I've called in to inquire on my insurances and been adviced yes the inquired decives are covered even before going to book my phone in... I demand a response and assistance with this matter or my refunds back from the insurance and I have statements to prove the insurances going off my account... And what exactly are we insuring the sim or the phones cause honestly it makes no sense.. Please assist and contact me asap.