Review Chicken was dry

I ordered chicken licken on Friday. My chicken was dry, the salsa and cal saw that came with it was highly unappetizing. What I don't understand is that I've ordered from this particular place before(Chicken Licken Sunnyrock Germiston DELIVERY DFD******** 26 Feb 2021) and the food was amazing, but on Friday the 26th of February the food was substandard.