Review Bad service

I came to the hospital on 30 Dec 2020 and got the worst service at triage. My daughter had a temperature of 39 degrees but I waited for 2 hours and eventually left to another hospital where I was attended to immediately. The couple before me also had to. Complain because they had been waiting for a long time with a child who had poisoning. You need to improve. What if in the 2 hours my daughter got worse and fitted?