Review Pathetic service

Been trying to call the branch for 2 days now. Awaiting assistance for 10 mins + to no avail.
And I do have to say, I’ve been to absa and was extremely surprised with how efficiently the bank is run.
Seriously considering moving all my accounts to another bank. Pathetic bank. Rude staff, especially a white lady who was and always rude toward Indian and African people. I’ve been hearing many many complaints about her and I am yet to get her name. Disgusted.