Question for Department Of Labour

I am very disappointed with the service in that place,I started applying for my maternity benefit from 13 February 2017. They do not let me know if there is a problem untill I call wich takes almost half a day to get answered because it gets ignored or put aside.

Unfortunately even if we write on this site we will get no help
but the condition there is just disgusting. You literally try to assist, I don't know how many times did I have to use my cell phone to connect them to my employer.